To manually create a credit for an item sale
Use this method to credit the customer for part of an item sale.
1 Go to the Sales command centre and click Enter Sales. The Sales window appears.
2 Enter the customer details.
3 Select Invoice from the list in the top left corner of the window.
4 Click Layout and choose Item, then click OK.
5 In the Ship column, type the number of items being returned as a negative number.
7 Click Record. A customer credit appears in the Sales Register window.
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