To reverse a sale
Before you can reverse an invoice, the transaction must be unchangeable, that is, the Transactions CAN’T be Changed; They Must Be Reversed option must be selected in the Security tab of the Preferences window.
1 Find and open the invoice.
2 Go to the Edit menu and choose Reverse Sale. A credit note transaction is created in the Sales window. Note that the invoice amount is a negative amount. If you want, you can make some changes to the credit note (such as changing the date and memo), but you can’t change the accounts, amounts and quantities that are associated with the credit.
3 Click Record Reversal. A customer credit appears in the Sales Register window.
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